Order & Shipping Information

  • When will my order be shipped?

    All orders are shipped out on Fridays. You will receive another email with a tracking number once your order has been shipped.

  • When will my order arrive?

    All orders are shipped from Singapore using Singapore Post’s registered service. Orders within Singapore will take 1-2 working days, and international orders may take 15-21 days, depending on the location.

    Once you receive the tracking number email, you can track your parcel through Singapore Post’s website.

Returns and Exchanges

  • Can I return or exchange the item that I ordered?

    Unfortunately, I am unable to accommodate any returns or exchanges at this time. All sales are final.

Lost & Damaged Mail

  • What should I do if my mail is lost or damaged?

    Please note that I cannot guarantee mail delivery and cannot replace or refund lost orders. For damaged mail, please contact me. I will ensure your order is well packaged, but if it arrives in less than ideal condition, please don't hesitate to reach out.

Returned Mail

  • What happens if my order is returned?

    If your order is returned due to unpaid customs fees, I will reach out to you. I can resend your order if you are willing to pay for the shipping again.

Wholesale Inquiries

  • Do you take wholesale orders?

    Yes! Please reach out to me via email for any wholesale inquiries.

Artwork Requests and Personal Commissions

  • I like an artwork that I see on your Instagram. Can I get it as a print?

    Yes! If you would like to request a specific artwork from my Instagram as a print, please reach out to me via email.

  • Do you have your products at any retailers?

    At the moment, you can only order my products through my webshop (or occasionally through art fairs). However, I’m open to collaborating with shops and other creative brands. If you’re a retailer interested in a partnership, please reach out to me via email.

  • Do you accept personal commissions for a painting or an art print?

    Yes! Please drop me an email and let’s make magic together.

2024 © Kezia Gabriella
Powered by Cargo